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Official Platform Rules

ezez Terms and Conditions – Rules Every Member Should Know

These are the rules that govern your membership and activity at ezez. Please read this page in full before creating an account. Using the ezez platform means you agree to everything outlined here. If any section is unclear, reach out before you register.

Last updated: January 2025  ·  Applies to all ezez members in the Philippines

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ezez

Clear rules from the start

ezez makes its terms accessible in plain, straightforward English. Members based in the Philippines should read every section before playing for real money on the platform.

ezez

Transparent payment rules

Deposit and withdrawal policies, processing times, verification requirements, and currency handling are explained clearly so no member is caught off guard by a transaction issue at ezez.

ezez

Fair and consistent enforcement

These terms apply equally to every ezez member regardless of region, device, or game type. Consistent application protects the integrity of the platform for the entire community.

Important: By creating an account or placing any bet at ezez, you confirm that you have read, understood, and accepted all of these Terms and Conditions in full. If you do not agree, please do not register or continue using the platform.

1

Who Can Use ezez

Age requirement

Only individuals who are at least 21 years of age are permitted to register and play at ezez. This is a firm requirement and not a guideline. Minors are strictly prohibited from using the platform in any capacity. ezez reserves the right to request proof of age at any time. If a member is found to be below 21, their account will be closed immediately and any funds may be withheld during investigation.

Geographic eligibility

ezez is designed for members located in the Philippines. It is the member's responsibility to confirm that online gaming is permitted in their jurisdiction before registering. ezez does not accept liability for members who access the platform from restricted locations and does not guarantee service availability outside its intended market.

Self-excluded individuals

If you have voluntarily self-excluded from gambling through ezez or any affiliated platform, you are not permitted to register a new account or circumvent an existing exclusion. Attempting to bypass a self-exclusion is a breach of these Terms and Conditions and will result in permanent account closure.

21+ Requirement

No exceptions to the minimum age rule. ezez will verify age when required and close non-compliant accounts.

Philippines Focus

The ezez service is intended for Philippine residents using Philippine payment methods and PHP currency.

One Account Per Person

Each individual may hold only one active ezez account. Duplicate accounts are subject to closure and fund forfeiture.

2

Account Registration

Accurate information required

When registering at ezez, all information submitted must be accurate, current, and truthful. This includes your full legal name, date of birth, email address, and any other details requested during the sign-up process. Providing false information is a breach of these Terms and grounds for immediate account closure.

Account security

You are fully responsible for maintaining the security of your ezez login credentials. Use a strong and unique password, do not share your account access with anyone, and log out when using shared devices. ezez will not be held responsible for losses arising from unauthorised access to an account where the member failed to take reasonable precautions.

If you suspect your account has been compromised, contact ezez support immediately. Do not delay — early reporting limits potential damage to your balance and account standing.

Identity verification

ezez reserves the right to request identity verification at any time, including before processing a withdrawal, when unusual account activity is detected, or as part of a standard compliance review. Documents commonly requested include a government-issued photo ID and proof of address. Accounts that fail to complete verification within the specified timeframe may be temporarily restricted.

One account per member: Operating multiple ezez accounts is strictly prohibited. If duplicate accounts are discovered, ezez may close all associated accounts and apply a balance review before any funds are returned. Using someone else's account is also a violation.

Registration checklist
  • Full legal name matching your ID
  • Valid email address you control
  • Accurate date of birth (21+ only)
  • Strong, unique password
  • One account per individual
  • No self-exclusion currently active
3

Deposits and Withdrawals

Philippine Payments

GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa and Mastercard.

PHP Only

All transactions at ezez are processed in Philippine Pesos. No foreign currency conversion is applied by ezez.

Processing Times

GCash and Maya withdrawals typically process within minutes. Bank transfers may take longer depending on the receiving institution.

Verified First

Withdrawals above a specified threshold require identity verification. Complete your verification proactively to avoid delays at ezez.

Deposits

All deposits at ezez must be made using payment methods registered in the member's own name. Third-party deposits — including payments made by family members, friends, or any other individual on behalf of a member — are not permitted. ezez reserves the right to return and investigate third-party deposits at its sole discretion. Minimum deposit amounts are displayed at the cashier before a transaction is initiated.

Withdrawals

Withdrawal requests must be submitted to the same payment method used for the most recent deposit where possible. ezez applies this policy to reduce fraud and maintain account security. Withdrawal requests are subject to review and may be delayed if identity verification is pending, unusual activity has been flagged, or a bonus wagering requirement has not been met. Processing fees, if applicable, will be disclosed before confirmation.

Incomplete verification: Failure to provide requested verification documents within a reasonable timeframe — typically 14 days after the request is made — may result in your ezez withdrawal request being placed on hold. In extreme cases of non-compliance, account access may be restricted.

4

Bonuses and Promotions

Bonus eligibility

Bonuses and promotional offers at ezez are subject to individual terms that accompany each promotion. These specific terms — including minimum deposit thresholds, eligible games, wagering requirements, and expiry timeframes — take precedence over general bonus guidance in this section. Members are responsible for reading those terms before accepting an offer.

Wagering requirements

Most bonuses at ezez carry a wagering requirement — a multiple of the bonus amount that must be staked before the bonus balance can be converted to withdrawable funds. For example, a 30x wagering requirement on a ₱1,000 bonus means ₱30,000 in qualifying bets must be completed. Only bets placed on eligible games contribute to the wagering count. Specific game contribution percentages are listed in each promotion's terms.

Bonus abuse

Behaviour that exploits bonus structures at ezez — including but not limited to using multiple accounts to claim the same offer, placing low-risk bets solely to complete wagering requirements without genuine play, or coordinating with other members to exploit a promotion — will result in bonus cancellation and may lead to account suspension. ezez monitors bonus usage and applies these rules consistently.

Key Bonus Rules
  • One welcome bonus per member, per household, per device, per IP address
  • Bonuses expire if wagering is not completed within the stated period
  • ezez may modify or withdraw any promotion with or without prior notice
  • Cashback and refund offers are credited as bonus funds unless stated otherwise
  • Bonus withdrawals are processed after verification is complete
5

Betting and Gaming Rules

PBA, UAAP & NBA Betting

Sports bets at ezez are settled based on official results. Protests, replays, or off-court decisions do not affect settled bets unless explicitly stated in a specific sport's rules.

Casino Game Outcomes

Casino game results at ezez are determined by certified RNG systems. Live Dealer outcomes are determined by physical game equipment operated by real croupiers.

Connectivity Issues

ezez is not responsible for bets lost or affected due to a member's internet disconnection, device failure, or mobile data interruption during an active game or wager.

Palpable errors

If ezez publishes incorrect odds, incorrect game information, or any other material error due to a technical fault or human mistake, ezez reserves the right to cancel or void affected bets. Members who wager knowing an error exists — or who exploit a pricing mistake to obtain an unfair advantage — may have winnings from those bets withheld and their accounts reviewed. Legitimate errors will be corrected and members notified promptly.

Minimum and maximum stakes

Each game and betting market at ezez has defined minimum and maximum stake limits that are displayed before a bet is placed. These limits may vary by event, table, account tier, or active promotion. Members are responsible for reviewing applicable limits before confirming any wager. Stakes submitted outside these limits may be rejected or adjusted without notice.

6

Responsible Gaming

Our commitment to members

ezez recognises that gambling involves financial risk and that some individuals may develop problematic patterns. These Terms require members to engage responsibly and use their own judgment about when to stop. ezez provides tools to help — but the first line of responsible play is the member's own awareness and honest self-assessment.

Entertainment should never come at the cost of rent, school fees, groceries, or money owed to others. If gambling is affecting your finances, relationships, or mental health, please use the tools available on the Responsible Gaming page at ezez or seek help from a trusted person in your life.

Member-controlled tools

Through their account settings, ezez members can apply deposit limits that restrict the amount added within a daily, weekly, or monthly timeframe. Session timers are available to notify members after a set duration of play. Cool-off periods allow temporary breaks without full account closure. Self-exclusion removes access entirely for a set period. These tools are explained in full on the ezez Responsible Gaming page and can be activated at any time.

Warning Signs of Problem Gambling
  • Spending more than you planned on a regular basis
  • Chasing losses by placing larger or more frequent bets
  • Borrowing money specifically to gamble
  • Hiding your gambling activity from family
  • Gambling instead of meeting daily responsibilities
  • Feeling anxious or distressed when not playing

If these apply to you, we encourage you to visit the ezez Responsible Gaming page and use the available tools.

7

Account Suspension and Closure

Grounds for suspension

ezez reserves the right to suspend or close any member account, with or without prior notice, for the following reasons:

  • Providing false or misleading registration information
  • Operating duplicate or linked accounts
  • Suspected fraud, money laundering, or financial crime
  • Attempting to exploit technical errors or game vulnerabilities
  • Abusing bonus or promotional structures
  • Harassing or abusing ezez support staff or other platform users
  • Accessing the platform from a prohibited jurisdiction
  • Failure to complete required identity verification

Funds on closure

If an account is closed due to a member's own request and the account is in good standing, any remaining balance will be returned to the verified payment method on file after outstanding wagering is resolved. If an account is closed due to a breach of these Terms — such as fraud, bonus abuse, or identity violations — ezez reserves the right to withhold funds pending investigation and to retain amounts related to the breach.

Closing your account voluntarily: Members who wish to close their ezez account for any reason, including a desire to take a break from gambling, can do so through account settings or by contacting support. Self-exclusion is also available as an alternative to full closure.

8

Privacy and Personal Data

How your data is used at ezez

Personal data collected during registration and account use at ezez is handled in accordance with the ezez Privacy Policy and the Philippine Data Privacy Act (Republic Act 10173). Data is used to maintain your account, process transactions, verify identity, prevent fraud, and communicate relevant account information. ezez does not sell personal data to unrelated third parties.

Members have the right to access, correct, and request deletion of their personal information subject to applicable legal obligations — including minimum data retention periods required for financial compliance. For detailed information about how ezez collects, uses, stores, and protects your data, please read the full Privacy Policy.

Cookies and platform tracking

ezez uses cookies and similar technologies to maintain session security, improve page performance, and analyse platform usage. By using the ezez website, you consent to the use of cookies as described in the Privacy Policy. Members may adjust cookie preferences in their browser settings, though disabling essential cookies may affect account functionality.

RA 10173 Compliant

ezez data practices align with the Philippine Data Privacy Act for all member information.

No Third-Party Sales

Member data is never sold to unrelated advertisers or data brokers by ezez.

Data Access Rights

Members may request access to or correction of their personal information held by ezez.

9

Liability and Dispute Resolution

Limitation of liability

ezez does not accept liability for losses resulting from interruptions in internet connectivity, hardware or software failures on the member's end, or incorrect information submitted by the member. ezez makes reasonable efforts to maintain platform availability but does not guarantee uninterrupted access and is not liable for losses or inconvenience caused by planned or unplanned maintenance.

Gambling involves risk. Financial losses are a possible outcome of every bet or game session. ezez never represents gambling as a source of reliable income, and members accept all associated financial risk when they place any wager on the platform.

Raising a dispute

If a member believes a bet, game result, transaction, or account action has been processed incorrectly at ezez, they should contact support with the relevant account details, date, time, and game or bet reference. ezez will review the complaint using available records. Decisions made after a thorough review are final. Members are encouraged to raise concerns promptly — disputes submitted significantly after the relevant event are harder to investigate accurately.

How to Submit a Dispute
  1. Contact ezez customer support through the available support channel
  2. Provide your registered account email and a brief description of the issue
  3. Include any relevant reference numbers, dates, and amounts
  4. Allow reasonable processing time — ezez aims to respond promptly
  5. Accept the final decision following a thorough internal review
10

Changes to These Terms

Right to update

ezez may revise these Terms and Conditions at any time. Updates may reflect changes in applicable law, platform features, operational practices, or payment systems. When material changes are made, ezez will publish the revised terms on this page with an updated effective date. Continued use of the platform after the revised terms are published constitutes acceptance of the changes.

Members are encouraged to review this page periodically, particularly before making new deposits or accepting new promotions. It is the member's responsibility to remain aware of the current terms governing their use of ezez. If you disagree with any updated terms, please stop using the platform and contact support to arrange account closure.

Governing rules

These Terms represent the complete agreement between ezez and its members in relation to platform use and supersede any previous terms, communications, or agreements. In the event of a conflict between these general Terms and a specific promotion's terms, the specific terms take precedence for that promotion only. No employee or representative of ezez has authority to make verbal commitments that override these written Terms.

Stay updated: Check this page regularly for the latest version of the ezez Terms and Conditions. The effective date at the top of the hero section indicates when this version was last revised. Key changes will be communicated to active members where reasonably practicable.

Questions about these terms?
Contact ezez at
support@ezez.best

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Play with confidence — you know the rules

Now that you've read the ezez Terms and Conditions, you can register with a clear understanding of what to expect. Create your account today and explore casino games, card games, and sports betting at ezez. For adults 21 and above. Please play responsibly.

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